Not happy with your logo? You get your money back.
If your logo isn't right for any reason, email us within 30 days and we'll refund you in full. No forms, no justification, no back-and-forth.
Our promise
We want you to love your logo. If you don't, for any reason, we'll refund your full purchase — no questions asked. Whether the design isn't your style, you changed your mind, or it just doesn't feel right, we've got you covered for a full 30 days after purchase.
What's Covered
You don't like the design or style of the generated logo
The logo doesn't match your vision or expectations
You changed your mind and no longer need a logo
Technical issues prevented proper logo generation
The quality isn't what you expected
Any other reason — your satisfaction is what matters most
How to Request a Refund
Three steps. Usually done within a couple of minutes of hitting send.
Email us
Send a message to support@goodlogoai.com — no ticket system, no forms.
Include your order info
Just your order number or the email you used at checkout.
That's it
No lengthy explanations needed. We approve within 24–48 hours and refund to your original payment method within 5–10 business days.
Ready to reach out? support@goodlogoai.com
What to Expect
24–48 hours
To approve your refund request after you email us.
5–10 business days
For the money to land back on your card, depending on your bank.
30 days
Your window to request a refund from the date of purchase.
Not quite right? You have other options too
A refund is always available — but if you'd rather keep the logo and just adjust it, these are included in your purchase at no extra cost:
- Regenerate with a new prompt — included free
- Use the editor to adjust colors, layout, and text
- Ask our support team for a better prompt or direction
But if none of that works for you, the refund stands — no hard feelings, no hoops.
Refund Policy — Frequently Asked Questions
Does GoodLogoAI offer refunds?
Yes. If you're not satisfied with your logo for any reason, we'll give you a full refund — no questions asked. You have 30 days from your purchase date to request one.
How do I request a refund?
Email support@goodlogoai.com with your order number or the email you used at checkout, and let us know you'd like a refund. No forms, no explanations required.
How long does a refund take?
We approve refund requests within 24–48 hours. The money itself typically lands back on your card within 5–10 business days, depending on your bank's processing time.
Do I need a reason to get a refund?
No. Whether you don't like the design, changed your mind, or the logo just isn't quite right, that's a good enough reason. We don't ask you to justify it.
Is there a catch or fine print?
No catch. We operate on good faith — we trust you to be honest about your satisfaction, and we ask the same in return. We just ask that you contact us directly for a refund rather than filing a chargeback, since that lets us process it in 24–48 hours instead of weeks.
Why we offer this guarantee
GoodLogoAI is built and run by a small, independent team. We'd rather earn your trust with a straightforward guarantee than bury it in conditions. We're confident in the quality of what our AI generates — and if it's not right for you, we'd rather refund you quickly than hold onto money you're not happy paying. That's the kind of business we're trying to build.
Last updated: July 2026
Try It Risk-Free
Generate your logo for free. You only pay when you're ready to download — and even then, you're covered for 30 days.
No signup to try • $9.99 to download • 30-day guarantee