Refund Policy

1. Our Promise

At GoodLogoAI, we believe in our service and want you to be completely happy with your logo. That's why we offer a simple satisfaction guarantee: if you're not satisfied with your logo for any reason, we'll refund you. No questions asked.

Whether you don't like the design, changed your mind, or just feel it's not quite right - we've got you covered.

2. Who Can Get a Refund?

Anyone who's not satisfied. This includes:

• You don't like the design or style of the generated logo
• The logo doesn't match your vision or expectations
• You changed your mind and no longer need a logo
• Technical issues prevented proper logo generation
• The quality isn't what you expected
• Any other reason - your satisfaction is what matters most

3. Refund Timeframe

Refund requests must be submitted within 30 days of your purchase. We believe this gives you plenty of time to evaluate your logo and make sure it's exactly what you need.

4. How to Request a Refund

Getting a refund is simple:

1. Email us: Send a message to support@goodlogoai.com
2. Include your order info: Just mention your order number or the email you used for purchase
3. That's it! No need for lengthy explanations - just let us know you'd like a refund

We'll process your refund within 24-48 hours and send you a confirmation email.

5. Refund Processing

Once you request a refund:

• Fast approval: We'll approve your refund within 24-48 hours
• Original payment method: Refund will go back to the card or payment method you used
• Processing time: Typically 5-10 business days depending on your bank
• Confirmation: You'll receive an email when the refund is processed

6. Before Requesting a Refund

While we're happy to refund you anytime, here are some things you can try first:

• Try again: Generate a new logo with different prompts - it's included in your purchase
• Edit it: Use our logo editor to adjust colors, layouts, text, and effects
• Ask for help: Our support team can help you create a better prompt or suggest improvements

But remember - if none of these work for you, we'll still happily refund you. Your satisfaction matters most.

7. Important Notes

Fair Use

We trust our customers and operate on good faith. While we offer refunds to anyone who's not satisfied, we kindly ask that you don't abuse this policy. Our goal is to build a sustainable business that continues to serve entrepreneurs and small businesses.

Chargebacks

Please contact us for a refund instead of filing a chargeback with your bank. We process refunds quickly (24-48 hours), and chargebacks create unnecessary complications for both of us. If you file a chargeback without contacting us first, we may not be able to serve you in the future.

8. Why We Offer This Guarantee

As a solo developer building GoodLogoAI, I believe in creating a service I'd want to use myself. That means:

• Trust: I trust you to be honest about your satisfaction
• Quality: I'm confident in the quality of our AI-generated logos
• Fairness: I believe in treating customers the way I'd want to be treated
• Simplicity: Life's complicated enough - refunds shouldn't be

This policy reflects the kind of business I want to run: honest, straightforward, and customer-focused.

9. Contact Information

For refund requests or any questions:

Email: support@goodlogoai.com

We typically respond within a few hours during business days.